Cisco Unity Express 8.0 Voice-Mail System Especificaciones Pagina 475
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24-3
Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
OL-14010-09
Chapter 24 Troubleshooting
Troubleshooting Guidelines
Explanation A reboot of the Cisco Unity Express module does not require a reboot of the router. The
Cisco
Unity Express module and the router can be rebooted independently of each other. However,
if you reboot the router, no calls will reach the module until IP connectivity is reestablished between
the router and the module.
Caution Always do a shutdown of the module before power-cycling the router to avoid data loss or file
corruption. To perform a graceful shutdown of the Cisco Unity Express module, enter the
service-module service-engine slot/port shutdown command.To perform a graceful shutdown of the
enhanced Cisco Unity Express module, enter the service-module integrated service-engine slot/unit
shutdown command.
Setting Daylight Savings Time
Symptom: I need to set daylight savings time.
Explanation Cisco Unity Express sets daylight savings time automatically on the basis of the time
zone, which is selected during the installation procedure or with the Administration > Network
Time & Time Zone Settings GUI screen.
Communicating Between Components
Symptom: I cannot open a session in to the Cisco Unity Express module.
Explanation The TTY line associated with the module is occupied.
Recommended Action Use the service-module service-engine slot/port session clear command to
clear the TTY line.
Symptom: I cannot change or remove the IP address or IP default-gateway configurations with the
Cisco Unity Express CLI.
Explanation The IP address and IP default-gateway configurations are controlled from the Cisco IOS
software.
Recommended Action Make the required changes from the service-engine interface.
Symptom: Service-module commands do not seem to take effect.
Explanation The service-module status might not be steady state. RBCP configuration messages go
through only when the service-module is in steady state.
Recommended Action Use the service-module service-engine slot/port reload command to reload
the Cisco
Unity Express module.
Symptom: I cannot ping the internal address when using the IP unnumbered scheme.
Explanation The IP route table is not correct.
Recommended Action When using IP unnumbered, add a static route that points to the service-engine
interface.
Symptom: I cannot set the speed of the terminal line from the router side or the Cisco Unity Express side.
- Cisco Systems, Inc 1
- CONTENTS 3
- Contents 10
- OL-14010-09 10
- 17 Language Support 17-1 15
- 24 Troubleshooting 24-1 20
- Cisco Unity Express Features 21
- • From the CLI, see 26
- • From the GUI: Use the 26
- • From the CLI: See 40
- • This feature cannot be 40
- Auto Attendant 43
- User Subscriber Interfaces 44
- Additional References 45
- Standards 46
- Technical Assistance 47
- EXEC and Configuration Modes 49
- Configuration Tasks 53
- Ongoing Tasks 62
- As-Needed Tasks 62
- Configuring System Components 63
- Configuring DTMF Options 67
- Sub-Notify Notification 71
- Unsolicited Notification 72
- Los Angeles 77
- San Francisco 77
- San Jose 77
- PSTN WAN 77
- Managing Scripts 88
- Uploading a Script File 89
- Managing Prompts 90
- Recording a Prompt File 91
- Uploading a Prompt File 91
- Downloading a Prompt File 92
- Renaming a Prompt File 92
- Deleting a Prompt File 92
- Managing Applications 93
- Deleting an Application 97
- Managing Triggers 100
- SUMMARY STEPS 101
- DETAILED STEPS 102
- Examples 103
- Wild Card Trigger Patterns 104
- Manager Only) 105
- Communications 105
- Accessing an Application 108
- Configuring Holiday Lists 109
- Using the Holiday Lists 110
- Displaying the Holiday List 111
- Displaying All Holiday Lists 112
- Prerequisites 113
- Configuring Business Hours 114
- Configuring SMTP Parameters 122
- Configuring an SMTP Server 123
- Prerequisite 125
- Banner Support 139
- Defining a Login Banner 140
- Configuring Users and Groups 143
- Adding and Modifying a User 145
- Adding and Modifying a Group 149
- Configuring Privileges 153
- Configuring Voice Mail 155
- Types of Mailboxes 158
- Mailbox Properties 159
- Configuring Mailboxes 159
- The TUI and PINless Login 167
- Example: 169
- Unlocking a Voice Mailbox 170
- Configuring Secure Messaging 187
- Accounting 193
- Configuring the AAA Policy 197
- Authentication Failover 198
- Unreachable Failover 198
- Authorization 199
- Table 8-2 Operations 202
- Configuration Example 205
- SUMMARY STEP 207
- • Maintain security 210
- Application 215
- (SRST mode) 216
- Configuring Auto Attendants 217
- Configuring VoiceView Express 227
- Session Termination 228
- Express Sessions” on page 7 233
- Message Notification Settings 236
- Options and Settings 240
- Notifications to Text Pagers 243
- Overview 263
- Configurable Options 264
- Limitations and Conditions 264
- Types of Remote Addressing 269
- Delivery Notifications 270
- Configuring Network Locations 271
- • ID—Job ID 276
- Disabling a Network Location 277
- Configuration Mode 281
- EXEC Mode 282
- Displaying Remote Subscribers 284
- Deleting a Remote Username 285
- • Username 286
- Displaying vCard Status 288
- Configuring the LRU Cache 289
- Displaying LRU Cache Data 290
- Location 291
- Troubleshooting Commands 292
- Public Distribution Lists 296
- Private Distribution Lists 297
- Distribution Lists 298
- Displaying Distribution Lists 302
- Displaying an Owner’s Lists 304
- Deleting Distribution Lists 305
- Configuring Security 307
- Backing Up and Restoring Data 313
- Restrictions 314
- Setting Backup Parameters 314
- Backing Up Files 316
- Restoring Files 320
- Copying Configurations 323
- Language Support 339
- Voice Mail 340
- Administration Via Telephony 341
- VoiceView 341
- Message Notification 341
- VoiceXML Web Applications 342
- Installation Considerations 343
- Configuring IMAP 345
- IMAP Server 346
- E-mail Client Considerations 346
- Displaying IMAP Sessions 352
- Configuring Live Record 353
- Configuration 354
- Configuring Live Reply 357
- Accessing Live-Reply from VVE 358
- Limitations 359
- Permitted Subscribers 365
- Message Delivery Time 365
- System Status Impact 366
- Unsuccessful Message Delivery 366
- Loss of Future Messages 366
- Incorrect Message Delivery 366
- Displaying Broadcast Messages 373
- Deleting a Broadcast Message 374
- Toll Fraud Prevention 378
- Creating a Restriction Table 380
- Deleting a Restriction Table 381
- Advanced Configuration 385
- Configuring the DNS Server 387
- Configuring NTP Servers 388
- Removing an NTP Server 391
- Configuring a Syslog Server 392
- Scheduling CLI Commands 408
- Monitoring the System 413
- Displaying Incoming Fax Calls 417
- Terminating an Active Call 417
- Monitoring Future Messages 418
- Deleting a Future Message 419
- Monitoring Queues 421
- Monitoring Fax Queues 422
- Viewing Historical Reports 425
- Viewing Real Time Reports 425
- Configuring SNMP Monitoring 427
- Endpoint 446
- Confirmation 448
- Refreshing Locations 449
- Deployment Scenarios 451
- Fax Call Flow 452
- On-Ramp Faxing 453
- Configuration Options 454
- Using Separate DIDs for Fax 455
- Off-Ramp Fax Support 462
- Troubleshooting 473
- Log Files 474
- Users and Groups 474
- Hardware and Software 474
- Setting Daylight Savings Time 475
- Saving and Viewing Log Files 476
- Saving Configuration Changes 476
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