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CHAPTER 7

Using Voice Commands to Place Calls

• About Using Voice Commands to Place Calls, page 29

• Placing Calls by Using Voice Commands, page 29

About Using Voice Commands to Place Calls

You can place a call to a contact or to another Cisco Unity Connection user by saying the person's name, or

phone number or extension.

For example, when you say "Call Harriet Smith," Connection finds the extension for Harriet in the corporate

directory and places the call. When you say "Call Mom at home," Connection finds your mother's home phone

number in your contact list and places the call.

To place calls by using voice commands, you must be signed in to Connection. This feature can be useful

when you are checking messages and want to place or return calls.

After you say a name, phone number, or extension, Connection plays a matching name or number and places

the call. If Connection finds more than one match for a name or number that you requested, the first match is

played and Connection will ask you to confirm whether the match is correct. If not, say "No," and Connection

will continue to play the other matches.

Placing Calls by Using Voice Commands

Procedure

Step 1

Call and sign in to Connection.

Step 2

When Connection asks, "What do you want to do," say:

"Call <Name/alternate name>" to call a Connection user. (For example, "Call Frank Edwards.")

"Call <Name/alternate name> at <home/work/mobile>" to call a contact at a particular number. (For

example, "Call Bob on his mobile" or "Call Service Department at work.")

User Guide for the Cisco Unity Connection Phone Interface (Release 8.x)

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Cisco Unity Guía de usuario Pagina 37