Cisco 7030 Especificaciones descargar pdf (Pagina 2)

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OfficeServ 1
TABLE OF CONTENTS 3
4 BUSINESS FEATURE PACKAGE 4
5 GENERAL USER INFORMATION 4
Convergence: One Solution 5
PART 1. SYSTEM OVERVIEW 5
BENEFITS 6
1.2 SIZE AND CONFIGURATION 7
1.2.1 CABINET LAYOUT 7
1.2.2 SYSTEM CAPACITIES 9
1.3 TECHNOLOGY 11
1.4 PROGRAMMING 11
PART 2. HARDWARE DESCRIPTIONS 12
2.2 EMBEDDED APPLICATIONS 13
2.3 DAUGHTERBOARD MODULES 14
2.4 OPTIONAL BOARDS 15
2.5 STATION EQUIPMENT 16
2.5.2 iDCS SERIES EQUIPMENT 18
2.5.3 DCS SERIES KEYSETS 20
2.5.4 OfficeServ 21
ITP-5100 SERIES EQUIPMENT 21
2.5.5 OfficeServ™ SOFTPHONE 22
2.5.6 OfficeServ™ Wireless 22
Features Highlights 23
2.5.7 SIP DEVICES 24
PART 3. SPECIFICATIONS 25
3.5 RINGS AND TONES 26
3.5.1 RING CYCLES 26
3.4 CABLE REQUIREMENTS 26
3.5.1a SYSTEM RING CYCLES 26
3.5.2 RING 27
3.5.3 SYSTEM TONES 27
3.6 KEYSET LED INDICATIONS 27
Home Page 28
SYSTEM FEATURES 29
ACCOUNT CODE ENTRY 31
ACCOUNT CODE KEY 31
ACCOUNT CODE KEY – ONE TOUCH 31
Voluntary 32
CALL CENTER 34
EMBEDDED REPORTING PACKAGE 35
OFFICESERV DATAVIEW 35
CALL COSTING 36
CALL FORWARDING 36
CALL HOLD 37
CALL PARK AND PAGE 37
CALL PICKUP 37
CALL RECORDING 38
CALL WAITING/CAMP-ON 38
CALLER ID FEATURES 38
CALLER IDENTIFICATION 39
OfficeServ™ Link 40
™ CTI Applications 40
OfficeServ™ DataView 40
OfficeServ™ EasySet 40
OfficeServ™ Call 40
CONFERENCE 41
CONFERENCE GROUP 41
CUSTOMER SET RELOCATION 41
DATA SECURITY 41
With Warning Tone 43
Without Warning Tone 43
MUSIC ON HOLD – SOURCES 47
NETWORKING 47
OfficeServ™ CONNECT 49
Operator 50
Station Group 50
Time Based Routing - Plans 51
Automatic / Manual 51
RING OVER PAGE 52
SECRETARY POOLING 52
SINGLE LINE CONNECTIONS 52
SIP SERVICES 52
SPEED DIAL NUMBERS 53
SPEED DIAL BY DIRECTORY 53
STATION HUNT GROUPS 53
STATION PAIR 53
Special Code Table 54
VOICE MAIL 56
WALKING CLASS OF SERVICE 57
STATION FEATURES 58
STATION LOCK 64
TERMINAL STATUS INDICATOR 64
TRI-COLORED LIGHTS 64
VOLUME SETTINGS 64
WALL-MOUNTABLE KEYSETS 64
DISPLAY FEATURES 65
CALLING PARTY NAME 66
Call Screen 68
Agent Screen 68
SAMPLE DISPLAYS 69
SAMPLE CALLER ID 70
SAMPLE UCD DISPLAYS 71
AUTO ATTENDANT FEATURES 72
DESCRIPTIONS 72
SYSTEM ACTIVITY REPORTS 74
TRANSFER DIRECT TO MAILBOX 74
VOICE PROMPT PROGRAMMING 74
WEB PROGRAMMING 74
VOICE MAIL FEATURES 75
VOICE PROMPTED PROGRAMMING 80
UNIFIED VOICEMAIL 80
4.6 SAMPLE SMDR PRINTOUT 81
(WITHOUT CALLER ID) 81
4.7 SAMPLE SMDR PRINTOUT 82
(WITH CALLER ID/ANI NUMBER) 82
4.9 UCD CALL STATISTICS 84
LONGEST QUEUE TIME TODAY 85
LONGEST QUEUE TIME NOW 85
4.10 UCD AGENT STATISTICS 86
4.11 SAMPLE TRAFFIC REPORT 87
4.12 TRAFFIC REPORT OVERVIEW 88
5.2 FCC REQUIREMENTS 92
5.4 MUSIC ON HOLD WARNING 93
5.5 DISA WARNING 93
5.6 UNDERWRITERS LABORATORIES 94

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