Cisco Level Two Technical Support for BBSM Document ID: Manual de usuario

Level Two Technical Support for BBSMDocument ID: 15942IntroductionPrerequisites Requirements Components Used ConventionsSoftware Requir

You can also access this fromhttp://<BBSM_IP_Address:9488>/WEBConfig/switches.asp.Disable any switches that do not need the port mapupdated.2. U

malfunction. If a switch is merely mis−configured,traffic still passes through. Thus, the clientreceives a DHCP address, and switches locateddownstrea

Note: If the property does nothave an IT staff, or is unable orunwilling to assist, a technicianmust be sent to the property inorder to perform these

URL Error PageSymptoms The user receives the you are connectedbut... error message.Cause 1 The DNS server is not set to obtain DNSinformation from the

3 the Internet.Cause 4 The Internet connection (T−1 or T−3) from theISP to the site could be down.Resolution4Submit a trouble call with the ISP.NetPro

PrerequisitesRequirementsThere are no specific requirements for this document.Components UsedThis document is not restricted to specific software and

MicrosoftAppleWindows MeMacintosh OS 9, XWindows CELinuxRed Hat Linux 6.1 − 7.1Windows NT 4.0 WorkstationOpen BSDWindows NT 4.0 ServerTurbo LinuxWindo

PolicyIISProvides Web servicesProxy 2.0Proxy support for BBSM 5.0ISA ServerProxy support for BBSM 5.1MSMQProvides data transport between IIS and MSDEA

NetgearLinksys WPC11US Robotics ORiNOCO or Lucent orWavelanXircomTroubleshootingThis section lists the most common error messages and support steps to

field.Click Update.3. Cause 2 The user normally connects to the Internet throughtheir corporate network, which is behind a firewall.Resolution2In this

network IP addresses.Click OK in order to accept the newranges.11. Click Apply.12. Click OK in order to close the LAT table.13. Close the IIS Manager.

"check out" the technician.Note:It is useful to request a print out of the BBSMroom charge for future use. The property staff canthen delete

Open the BBSM Dashboard >WEBConfig.1. Change all the address information on therelevant tabs for the DHCP scope andswitches.2. Apply the changes, a