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Release Notes for Cisco IAD2420 Series for CiscoIOS Release 12.1 XR
78-12264-01 Rev. D1
Obtaining Technical Assistance
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following
website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
P1—Your production network is down, causing a critical impact to business operations if service is
not restored quickly. No workaround is available.
P2—Your production network is severely degraded, affecting significant aspects of your business
operations. No workaround is available.
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his document is to be used in conjunction with the documents listed in the “Related Documentation,” page 9.
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ogo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, GigaStac
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witchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
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etween Cisco and any other company. (0201R)
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