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IOS Software Activation
Replacement of an Existing Unit via RMA*
1. Determine the PID and serial numbers of the defective and
RMA devices
2. Enter the service contract number, PIDs and serial numbers
into the “Register for and RMA a License” tool on cisco.com
3. License portal determines PAK associated with defective
device
4. New license issued
5. Customer installs new license on the new device
2
5
1
4
Defective
Unit
RMA
Unit
3
*Note: This process is NOT required if the RMA unit already has the same Feature Set as the faulty device.
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