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SERVICE AND SUPPORT
Cisco Systems is committed to minimizing TCO. The company offers a portfolio of technical support services to help ensure that its products operate
efficiently, remain highly available, and benefit from the most up-to-date system software. The services and support programs described in Table 6
are available as part of the Cisco Desktop Switching Service and Support solution, and are available directly from Cisco and through resellers.
Table 6. Cisco Services and Support Programs
Service and Support Features Benefits
Advanced Services
• Cisco Total Implementation Solutions
(TIS), available direct from Cisco
• Cisco Packaged TIS, available through
resellers
• Cisco SMARTnet
®
and SMARTnet Onsite
support, available direct from Cisco
• Cisco Packaged SMARTnet support
program, available through resellers
• Project management
• Site survey, configuration, and deployment
• Installation, text, and cutover
• Training
• Major moves, adds, and changes
• Design review and product staging
• Access to software updates 24 hours
• Web access to technical repositories
• Telephone support through the Cisco
Technical Assistance Center (TAC)
• Advance Replacement of hardware parts
• Supplements existing staff
• Helps ensure that functions meet needs
• Mitigates risk
• Helps enable proactive or expedited
issue resolution
• Lowers TCO by taking advantage
of Cisco expertise and knowledge
• Minimizes network downtime
ORDERING INFORMATION
Table 7 gives ordering information for the Cisco Catalyst 3560 Series switches.
Table 7. Ordering Information for Cisco Catalyst 3560 Series Switches
Part Numbers Description
WS-C3560-24TS-S
• 24 Ethernet 10/100 ports and 2 SFP-based Gigabit Ethernet ports
• 1RU fixed-configuration, multilayer switch
• Enterprise-class intelligent services delivered to the network edge
• IP Base license (formerly SMI) installed
• Basic RIP and static routing, upgradeable to full dynamic IP routing
WS-C3560-24TS-E
• 24 Ethernet 10/100 ports and 2 SFP-based Gigabit Ethernet ports
• RU fixed-configuration, multilayer switch
• Enterprise-class intelligent services delivered to the network edge
• IP Services license (formerly EMI) installed
• Advanced IP routing
WS-C3560-48TS-S
• 48 Ethernet 10/100 ports and 4 SFP-based Gigabit Ethernet ports
• 1RU fixed-configuration, multilayer switch
• Enterprise-class intelligent services delivered to the network edge
• IP Base license (formerly SMI) installed
• Basic RIP and static routing, upgradeable to full dynamic IP routing
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