Cisco 802-IDSL - 802 Router Manual de usuario Pagina 23

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Release Notes for Cisco 802 IDSL and 804 IDSL Routers for Cisco IOS Release
78-10388-01
Service and Support
Service and Support
For service and support for a product purchased from a reseller, contact the reseller, who offers a wide
variety of Cisco service and support programs described in “Service and Support” of Cisco Information
Packet that shipped with your product.
Note If you purchased your product from a reseller, you can access CCO as a guest. CCO is
Cisco Systems’ primary real-time support channel. Your reseller offers programs that
include direct access to CCO services.
For service and support for a product purchased directly from Cisco, use CCO.
Software Configuration Tips on the Cisco Technical Assistance Center
Home Page
If you have a CCO login account, you can access the following URL, which contains links and tips on
configuring your Cisco products:
http://www.cisco.com/kobayashi/serv_tips.shtml
This URL is subject to change without notice. If it changes, point your Web browser to CCO and click
on this path: Products & Technologies: Products: Technical Tips.
The following sections are provided from the Technical Tips page:
Access Dial Cookbook—Contains common configurations or recipes for configuring various
access routes and dial technologies.
Field Notices—Notifies you of any critical issues regarding Cisco products and includes problem
descriptions, safety or security issues, and hardware defects.
Frequently Asked Questions—Describes the most frequently asked technical questions about Cisco
hardware and software.
Hardware—Provides technical tips related to specific hardware platforms.
Hot Tips—Describes popular tips and hints gathered from the Cisco Technical Assistance Center
(TAC). Most of these documents are available from the TAC Fax-on-demand service. To reach
Fax-on-demand and receive documents at your fax machine from the United States, call
888-50-CISCO (888-502-4726). From other areas, call 650-596-4408.
Internetworking Features—Lists tips on using Cisco IOS software features and services.
Sample Configurations—Provides actual configuration examples that are complete with topology
and annotations.
Software Products—Contains Cisco IOS Software Bulletins, Cisco TCP/IP Suite 100, General
Cisco IOS, Internet/Intranet Applications and Software, Network Management, Network
Protection Software Tips, and WAN Switching Products and Software.
Special Collections—Lists other helpful documents, including Case Studies, References & Request
for Comments (RFCs), and Security Advisories.
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