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Release Notes for Cisco 802 IDSL and 804 IDSL Routers for Cisco IOS Release
78-10388-01
Service and Support
Service and Support
For service and support for a product purchased from a reseller, contact the reseller, who offers a wide
variety of Cisco service and support programs described in “Service and Support” of Cisco Information
Packet that shipped with your product.
Note If you purchased your product from a reseller, you can access CCO as a guest. CCO is
Cisco Systems’ primary real-time support channel. Your reseller offers programs that
include direct access to CCO services.
For service and support for a product purchased directly from Cisco, use CCO.
Software Configuration Tips on the Cisco Technical Assistance Center
Home Page
If you have a CCO login account, you can access the following URL, which contains links and tips on
configuring your Cisco products:
http://www.cisco.com/kobayashi/serv_tips.shtml
This URL is subject to change without notice. If it changes, point your Web browser to CCO and click
on this path: Products & Technologies: Products: Technical Tips.
The following sections are provided from the Technical Tips page:
• Access Dial Cookbook—Contains common configurations or recipes for configuring various
access routes and dial technologies.
• Field Notices—Notifies you of any critical issues regarding Cisco products and includes problem
descriptions, safety or security issues, and hardware defects.
• Frequently Asked Questions—Describes the most frequently asked technical questions about Cisco
hardware and software.
• Hardware—Provides technical tips related to specific hardware platforms.
• Hot Tips—Describes popular tips and hints gathered from the Cisco Technical Assistance Center
(TAC). Most of these documents are available from the TAC Fax-on-demand service. To reach
Fax-on-demand and receive documents at your fax machine from the United States, call
888-50-CISCO (888-502-4726). From other areas, call 650-596-4408.
• Internetworking Features—Lists tips on using Cisco IOS software features and services.
• Sample Configurations—Provides actual configuration examples that are complete with topology
and annotations.
• Software Products—Contains Cisco IOS Software Bulletins, Cisco TCP/IP Suite 100, General
Cisco IOS, Internet/Intranet Applications and Software, Network Management, Network
Protection Software Tips, and WAN Switching Products and Software.
• Special Collections—Lists other helpful documents, including Case Studies, References & Request
for Comments (RFCs), and Security Advisories.
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