
If you are using an existing modem or have purchased a modem that is not from Telstra or BigPond®, please note
that Telstra is unable to provide assistance with the router set up. However, we have put together some common set
up steps to help you along the way.
We strongly recommend that your modem is able to support ADSL2+. If your modem is not able to do this, please
consider purchasing our recommended Cisco® SRP 527W router
STEP 1: If you wish to continue to use your existing ADSL2+ Router / Modem then you’ll need to refer back to your
user guide/manual / CD that you would have received upon purchase of that router /modem. If you have
misplaced this guide, you may be able to use the internet to look up the manufacturer’s website for the
model and configuration details on your old router/modem.
STEP 2: If you don’t have any luck with a user guide/ manual / CD or help from the internet, you will still need to
configure a modem. To do this you will need to open your internet browser (Internet Explorer, Firefox, Safari,
Google or Chrome etc) and enter the modem’s “Default Gateway” IP address into the address bar, this will
give you access to the router/ modems user interface (GUI).
If you don’t know what the Default Gateway IP address is, it can be determined by using the following commands
START->RUN-> cmd->IPCONFIG -> and recording the default gateway IP
Once you have obtained the default gateway IP address enter it into the address bar (it is not necessary to prefix
this address with http: or www.)
STEP 3: You may be presented with a screen prompting you for a login (this should be the GUI). Different modems
will have different default login details (check the modem’s serial number sticker or user guide as a quick
reference).
STEP 4: Once in the modem interface, you will need to enter the new Telstra Business Broadband account username
and password (as detailed in your Configuration Email)
STEP 5: When configuring a modem, you may see many different settings or options. If ever you are unsure, use the
default settings. The only thing you should need to change is the PPP username and password, and the DNS
settings (all can be found on the Configuration Email)
TID DNS Info link - http://www.telstra.com.au/internetdirect/tech_dns.htm
E.G. = NETGEAR DG834 or Dlink are common BYO Modems (Screen Shots should demonstrate)
3
GENERIC MODEM SETUP
GENERIC MODEM SETUP
CHAPTER 2
(NOT TELSTRA SUPPORTED)
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