Cisco RV082 - Small Business VPN Router Manual de usuario descargar pdf (Pagina 14)

Troubleshooting

In most cases, your connection should work fine if you follow

the instructions above. If you cannot connect, please read on.

VPN Connection Fails to Establish

ON/OFF slider goes back to OFF right away

If the slider goes back to OFF right away, please make sure you have entered

all the required information. VPN Tracker will highlight fields that are missing

or obviously incorrect information.

ON/OFF slider goes back to OFF after a while

If the connection ON/OFF slider goes back to OFF a while after attempting to

start the connection, please go to the Log tab to get more information about

the issue (or click the warning triangle to be automatically taken to the Log

tab). VPN Tracker will display detailed suggestions for a solution:

No Access to the Remote Network

If the connection slider goes to ON and turns green, but you cannot access

resources (servers, email, etc.) through the VPN connection please check the

following points.

Connect to an IP address (instead of a host name)

If you are using a host name (e.g. server.example.com) instead of an IP address

(e.g. 192.168.13.42) to connect to a resource , please try using the resource’s IP

address instead. If the connection works when using the IP address, but not

when using a host name, please make sure that your Mac’s DNS server or the

“Remote DNS” server that you have configured on your VPN gateway is able to

resolve this host name to an IP address.

Test VPN Availability again

In many networks your Mac will be behind a router that performs Network

Address Translation (NAT). For a VPN connection to be established through

such a router, VPN Tracker can use different methods, but not all of them may

be supported by your local router or your VPN gateway.

VPN Tracker automatically runs a test to detect the proper method for your

particular Internet connection when you first connect using this Internet con-

nection. However, test results could become outdated by changes to the local

router, so it is a good idea to test again if there are problems.

‣

Select Tools > Test VPN Availability from the menu

‣

Click Test Again and wait until the test has completed

‣

Try connecting again

Check the Local Address setting

In order for replies to reach VPN Tracker, make sure that the Local Address

(Basic tab) is either empty or, if not empty, that the Local Address is not part

of the remote network (

→

"Supporting Multiple Users).

1 2 ... 9 10 11 12 13 14 15 16

Comentarios a estos manuales

Sin comentarios

Cisco RV082 - Small Business VPN Router Manual de usuario Pagina 14

Comentarios a estos manuales

Relacionado con productos y manuales para Redes Cisco RV082 - Small Business VPN Router