Cisco WS-X4991 Manual de usuario descargar pdf (Pagina 13)

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Table 7. Technical Support Services—Components

Service Feature Overview Benefit or Advantage

Software support Software support offers maintenance and minor and major updates for the licensed feature sets. Downloading new

maintenance releases, patches, or updates of Cisco IOS Software helps to enhance and extend the useful life of

Cisco devices. Through major software updates, it is possible to extend the life of equipment and maximize

application technology investments by:

• Increasing the performance of current functions

• Adding new functions that, in many cases, require no additional hardware investment

• Enhancing network or application availability, reliability, and stability

Cisco TAC support With more than 1000 highly-trained customer support engineers, 390 CCIE

experts, and access to 13,000 research

and development engineers, Cisco TAC complements your in-house staff with a high level of knowledge in data,

voice, and video communications networking technology. Its sophisticated call-routing system quickly routes calls to

the correct technology personnel. The Cisco TAC is available 24 hours a day, 365 days a year.

Cisco.com This award-winning Website provides 24-hour access to an extensive collection of online product and technology

information, interactive network management and troubleshooting tools, and knowledge transfer resources that can

help customers reduce costs by increasing staff self-sufficiency and productivity.

Advance hardware

replacement

Advance Replacement and onsite field engineer options supply fast access to replacement hardware and field

resources for installing hardware, minimizing the risk of potential network downtime.

Table 8. Technical Support Services—Competitive Differentiators

Feature Benefit or Advantage

Worldwide virtual lab This extensive lab of Cisco equipment and Cisco IOS Software versions provides an invaluable engineering resource

and knowledge base for training, product information, and recreation and testing of selected network issues to help

decrease time to resolution.

Cisco TAC training

• Boot camps

• Technical calls

• Technical forums

Cisco is committed to providing customers the latest in technology support. These Cisco TAC training programs assist

customers in case avoidance as well as providing knowledge transfer of Cisco networking expertise.

Cisco Live This powerful suite of Internet-enabled tools with firewall-friendly features consists of secure, encrypted Java applets that

can turn a simple phone call into an interactive collaboration session, allowing a customer and Cisco TAC support

engineer to work together more effectively.

Global logistics With 10,000 onsite field engineers and a $2.3 billion investment in inventory, Cisco delivers award-winning, worldwide

hardware replacement support from 650 depots, covering 120 countries.

Cisco IOS Software Cisco IOS Software employs 100 discrete technologies with more than 2000 features. Each year

400 new features are added. This software is installed in more than 10 million devices and is running on more than

10,000 networks worldwide. It operates on the world’s largest IPv6 and VoIP networks and in all major service provider

networks worldwide.

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