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Personal Video Recorder (PVR/DVR) Questions

How many programs can I record at one time?

You can record up to two programs simultaneously and

still watch other titles in your already recorded titles list.

When I press on my remote, nothing happens or I

receive a ‘Not Authorized’ message. How do I

fix this?

Usually, resetting or re-authorizing your Cisco Digital

Box™ will fix this problem. You can do this by power

cycling the box. Simply unplug the box from the wall and

plug it back in.

I’ve been tuned to a show since it started. Can I

save this show to my recorded programs list?

Yes, provided that the length of the program does not

exceed one hour and that you have been tuned to the show

since the beginning. If you haven’t been tuned to the show

the entire time, only the portion that you’ve watched since

your last channel change will be saved. To save it, press

INFO twice on the remote and click RECORD.

Can I use my Cisco Digital Box™ HD PVR/DVR

to record Pay Per View (PPV) events and On De-

mand programming?

You can record PPV movies and events after purchasing

the PPV event. You cannot record On Demand movies or

programs.

I’ve set up Parental Controls on my Cisco Digtal

Box.™ Do the same Parental Controls apply to

PVR recordings?

Yes. If you block programs by channel, rating or content

in the SETTINGS MENU, those settings are carried

over to PVR/DVR recordings. To watch blocked recorded

programs, you will need to enter your PARENTAL CON-

TROLS PIN (your default PIN is “0000”).

Why do I receive an error message when I try to

change channels during a recording?

The Cisco Digital Box™ HD PVR/DVR will display a

CHANNEL TUNE CONFLICT NOTICE message if

you are already recording two programs and attempt to

tune to another channel. In this situation, you can choose

to stop one of the recordings and then tune to the desired

channel. Or, you can watch one of the shows that you are

recording by selecting from the on-screen prompt.

I set up a baseball game (or any live event) to

record. Why wasn’t the overtime period recorded?

Sometimes events or programs run beyond their scheduled

end times. For tips on extending the recording time for these

types of events or shows, see page 10.

How long can I pause live TV?

You can PAUSE live TV for up to one hour.

How far back can I rewind live TV?

You can REWIND live TV for up to one hour depending

on how long you have been tuned to the program. Each time

you change channels, a new copy is stored in the built-in

recorder. For example, if you’ve been watching the same

channel for 15 minutes, you can REWIND 15 minutes of

programming.

What does the red light mean on the front of

the Cisco Digital Box™ HD PVR?

When the red record light is on, a show is currently

being recorded.

Does my Cisco Digital Box™ HD PVR need to be

powered on to record programs?

No. As long as your Cisco Digital Box™ HD PVR/DVR

is plugged in to both the power and a cable outlet, it will

record the programs you have scheduled, regardless of

whether it is turned on or off.

What happens if my Cisco Digital Box™ HD PVR/

DVR temporarily loses power?

Everything you have recorded prior to losing power will

be saved. However, recordings you have scheduled while

the Cisco Digital Box™ HD PVR/DVR is without power

will not be recorded for the duration of the power loss.

Scheduled recordings will resume once the power has been

restored.

Why is my Cisco Digital Box™ HD PVR/DVR not

recording every episode of my favorite program?

Perhaps your favorite program’s title changes slightly

from week to week. Such things as (HD) or other

variances in the title will make the PVR think it is a

different show and it will not be recorded. Browse your

SCHEDULED RECORDINGS list to see if your favorite

program is set to record in the next few days. If not, reset it

to RECORD the same way you’ve done in the past.

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