
Obtaining Technical Assistance
20
Cisco DPA 7630/7610 Voice Mail Gateway Version 1.2(1) Release Notes
78-12814-02 Rev. B0
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by
telephone and immediately open a case. To obtain a directory of toll-free numbers
for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
• P1—Your production network is down, causing a critical impact to business
operations if service is not restored quickly. No workaround is available.
• P2—Your production network is severely degraded, affecting significant
aspects of your business operations. No workaround is available.
AccessPath, AtmDirector, Browse with Me, CCDA, CCDE, CCDP, CCIE, CCNA, CCNP, CCSI, CD-PAC,
CiscoLink, the Cisco NetWorks logo, the Cisco Powered Network logo, Cisco Systems Networking Academy, the
Cisco Systems Networking Academy logo, Fast Step, Follow Me Browsing, FormShare, FrameShare, GigaStack,
IGX, Internet Quotient, IP/VC, iQ Breakthrough, iQ Expertise, iQ FastTrack, the iQ Logo, iQ Net Readiness
Scorecard, MGX, the Networkers logo, Packet, RateMUX, ScriptBuilder, ScriptShare, SlideCast, SMARTnet,
TransPath, Unity, Voice LAN, Wavelength Router, and WebViewer are trademarks of Cisco Systems, Inc.; Changing
the Way We Work, Live, Play, and Learn, Discover All That’s Possible, and Empowering the Internet Generation, are
service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, Cisco, the Cisco Certified Internetwork
Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo,
Enterprise/Solver, EtherChannel, EtherSwitch, FastHub, FastSwitch, IOS, IP/TV, LightStream, MICA, Network
Registrar, PIX, Post-Routing, Pre-Routing, Registrar, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO
are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
All other brands, names, or trademarks mentioned in this document or Web site are the property of their respective
owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
(0104R)
Copyright © 2001, Cisco Systems, Inc.
All rights reserved.
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