
PROPRIETARY & CONFIDENTIAL
7.4 Configuring the Cisco Unified Communications Manager (UCM) Overview
7.4.1 Voice Services
Site Call Processi
ng, Voicemail Services as well as InterLATA and IntraLATA SCCP and SIP voice
calls are provided as defined here.
7.4.2 Call Processing
Cisco Unifie
d Communications Manager 7.1.3(b) was deployed using the distributed model.
Communications Manager Server, which provides primary call processing and telephony services,
can be deployed at one or two sites that maintain their own databases that are synchronized with
each other. In the event that the local Communications Manager server becomes unavailable, IP
Phones will attempt to register with the remote sites Communications Manager. Both
Communications Manager servers share the same database and are fully aware of devices and
phones registered to each other.
7.4.3 Voicemail Services
Site 1 utilizes a Cisco Unity Conne
ction server for voicemail services. Unity Connection is integrated
with Communications Manager and provides voicemail and auto attendant services for Site 1.
Site 2 has access to the Unity Connection server, but instead uses a local Cisco Unity Express
Network Module (CUE) for voicemail and auto attendant services. The CUE module is located within
the Cisco 2811 router.
Voicemail services are independent of each other and are not “networked” together. This means
that they are unable to forward messages to each others mail store and are unaware of users
configured outside their system.
7.4.4 Quality of Service
Quality of Service (QOS) i
s provided at both, layer 2 and layer 3 boundaries using the Cisco Auto
QOS feature. Both, RTP and signaling packets are tagged and passed on to the Cox’s IP Core
Network for proper differential treatment.
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