Cisco 1802W Manual de usuario Pagina 3

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Figure 1 Cisco Smart Business Communications Architecture
Cisco’s Smart Business Communications architecture
(Figure 1) is a framework that guides customers’ IT
evolution for optimal business performance.
The Cisco Smart Business Communications architecture has
two layers: An integrated secure network with embedded
Smart Communication Services that connect to the
applications layer for faster deployment and maximum
resource utilization.
Both layers are supported by Cisco Specialized Partners as
they design, install, maintain, or host customer IT systems,
including their applications and their network.
The Smart Business Communications architecture is a tested
guide for implementing technologies for SMB customers.
Cisco has verified network design guides for four typical
network environments, making it easier for partners to
design and install customer networks because they are
tested by our systems engineers.
Main office or company headquarters: Usually where
the majority of heavy IT processing and call management
occurs.
Branch or remote offices: These offices need the same
security, reliability, and access to information as employees
at the main office. In the retail industry, these would be
stores; in manufacturing companies, these might be
sales offices.
Home offices: Not just for small businesses, but also
for employees who may work full-time out of their
homes, such as call center agents.
Mobile workers: Mobile workers need the same connec-
tivity as when they are working in the office. E-mail and
customer records can be accessed while at the airport
waiting for the next flight.
3
Applications
Productivity
Messaging Collaboration
ERP CRM SFA
Business
Vertical
Applications
Smart Communications Services
Verified Designs
Integrated Secure Network
Main
Office
Branch
Office
Home
Office
Mobile
Worker
Partner Support
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