Cisco 2960-24LT-L - Catalyst Switch Manual de usuario descargar pdf (Pagina 17)

Data Sheet

performance while controlling operational costs. Table 10 lists the technical services available for the Cisco Catalyst

2960-S and 2960 Series Switches.

Table 10. Technical Services Available

Technical Services

Cisco SMARTnet Service

●

Around-the-clock, global access to the Cisco TAC

●

Unrestricted access to the extensive Cisco.com knowledge base and tools

●

Next-business-day, 8x5x4, 24x7x4, or 24x7x2 advance hardware replacement and onsite parts replacement and installation available1

●

Ongoing operating system software updates within the licensed feature set

●

Proactive diagnostics and real-time alerts on Smart Call Home enabled devices

Cisco Smart Foundation Service

●

Next-business-day advance hardware replacement as available

●

Access to SMB TAC during business hours (access levels vary by region)

●

Access to Cisco.com SMB knowledge base

●

Online technical resources through the Smart Foundation Portal

●

Operating system software bug fixes and patches

Cisco Smart Care Service

●

Network-level coverage for the needs of small and medium-sized businesses

●

Proactive health checks and periodic assessments of Cisco network foundation, voice, and security technologies

●

Technical support for eligible Cisco hardware and software through the Smart Care Portal

●

Cisco operating system and application software updates and upgrades

●

Next-business-day advance hardware replacement as available; 24x7x4 option available

Cisco SP Base Service

●

Around-the-clock, global access to the Cisco TAC

●

Registered access to Cisco.com

●

Next-business-day, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement Return to factory option available

●

Ongoing operating system software updates

Cisco Focused Technical Support Services

Three levels of premium, high-touch services are available:

●

Cisco High-Touch Operations Management Service

●

Cisco High-Touch Technical Support Service

●

Cisco High-Touch Engineering Service

Valid Cisco SMARTnet or SP Base contracts are required on all network equipment.

Footnotes:

1. Advance hardware replacement is available in various service-level combinations. For example, 8x5xNBD indicates that shipment will be initiated

during the standard 8-hour business day, 5 days a week (the generally accepted business days within the relevant region), with next-business-day

(NBD) delivery. Where NBD is not available, same-day shipping is provided. Restrictions apply; please review the appropriate service descriptions for

details.

2. Cisco operating system updates include the following: maintenance releases, minor updates, and major updates within the licensed feature set.

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