Cisco CX-FEIP-1TX= Installation and con?guration Manual de instrucciones descargar pdf (Pagina 227)

100

101

217

Troubleshooting

Troubleshoot Phones and Peripherals

Phone Connection

If you can’t fix the problem using Table 28, call Mitel Technical Support

(see “Before You Contact Technical Support” on page 179).

Tip: Use the debug option on display IP phones to view

Version, Network, Telephony/DSP, Connection Browser Config, memory

Stats details (see page 170).

Table 28: Phone Connection Problems Troubleshooting

Symptoms

Probable

Causes

Corrective Action

Can't make calls

externally (display phone

may show call barred).

COR restricted. 1. Identify the numbers dialed by

the user, then check the route

used in ARS.

2. Remove the COR number from

COR group table in COR

assignment used in the route,

Change the COR group number

in the route assignment form.

COS restricted

for PRI or QSIG

trunk.

Enable Public network access

via DPNSS in the set's COS.

Cannot make call over

analog loop trunk

(intermittent problem).

PBX is sending

the dialing digits

too fast for

Telco's receiver

on the LOOP

trunk.

Insert a tone plan in the digit

modification assignment for the

route used by analog loop trunk

(tone plan is used to insert one or

two seconds delay without any

tone detection).

If NONE of the sets are

responding.

Problem with

controller.

Perform a system check on the

controller.

Sets cannot receive DID

calls.

Non-DID is

enabled in

Station Service

Assignment

form.

Disable non-DID in the set's COS.

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