Cisco CX-FEIP-1TX= Installation and con?guration Manual de instrucciones Pagina 6
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3300 ICP Technician’s Handbook
Chapter 5 : Troubleshooting
About this Chapter ............................................................................................................ 167
Troubleshooting Tools ............................................................................................... 168
Using the Phone Debug Option ................................................................................. 170
Using the Dual Mode Phone Debug Option ............................................................... 171
IEEE 802.1X Authentication for IP Phones ................................................................ 176
Before You Contact Technical Support ...................................................................... 179
General Troubleshooting Steps ........................................................................................ 181
View Alarms ..................................................................................................................... 182
Alarm Levels .............................................................................................................. 182
View Alarms ............................................................................................................... 182
Troubleshoot Software ..................................................................................................... 183
Embedded System Management (ESM) ................................................................... 183
Installation and Upgrade ............................................................................................ 183
Downgrading to a Previous Software Release .......................................................... 185
Backup and Restore .................................................................................................. 186
Audio File Downloads ................................................................................................ 188
Troubleshoot Hardware .................................................................................................... 189
Alarms ........................................................................................................................ 189
Embedded T1/E1 (PRI, T1/D4, or MSDN/DPNSS) .................................................... 191
Embedded BRI ........................................................................................................... 193
Network Services Units (NSUs) ................................................................................. 194
Analog Services Units (ASUs) ................................................................................... 196
In-Line Power ............................................................................................................. 197
Power Over Ethernet ................................................................................................. 201
Digital Service Units (DSU) ........................................................................................ 201
Troubleshoot Digital Trunks ............................................................................................. 203
Digital Trunking .......................................................................................................... 203
Troubleshoot the Network ................................................................................................ 204
IP Trunking ................................................................................................................. 204
LAN ............................................................................................................................ 204
E2T ............................................................................................................................ 206
CXi-specific Issues ..................................................................................................... 207
PC Network Connectivity ........................................................................................... 209
IP Phone Registration ................................................................................................ 210
Troubleshoot Phones and Peripherals ............................................................................. 217
Phone Connection ..................................................................................................... 217
Phone Audio Quality .................................................................................................. 222
IP Phone Boot Sequence ........................................................................................... 225
Checking the IP Phone Progress Display .................................................................. 230
IP Console ................................................................................................................. 231
Chapter 6 : Maintenance
General Maintenance Procedures .................................................................................... 235
Checking the System ................................................................................................. 235
Checking Controller Hardware Profile ........................................................................ 235
Maintaining Security ................................................................................................... 236
- TECHNICIAN’S HANDBOOK 1
- Trademarks 2
- Chapter 1 : Introduction 3
- Chapter 2 : Installation 3
- Chapter 4 : Upgrades and FRUs 4
- Table of Contents 5
- Chapter 5 : Troubleshooting 6
- Chapter 6 : Maintenance 6
- Appendix D : Status LEDs 8
- Appendix E : FRU Part Numbers 8
- Introduction 11
- Purpose of this Handbook 13
- Symbols Used in the Handbook 13
- Safety Instructions 13
- Start Here Guide 14
- Installation Checklist 15
- About the 3300 ICP 16
- 3300 ICP Documentation 19
- Mitel OnLine 20
- Contacting Mitel 21
- Installation 23
- Install Controller Components 25
- (with an Ethernet L2 Switch) 26
- Controller Component Options 28
- Hard Drive 29
- Other Controller Components 30
- Mounting the MXe Controller 30
- Controller 32
- Programming DHCP 39
- Install Units 46
- BRI Network Services Unit 47
- Embedded Analog, Configure 49
- SUPERSET HUB 55
- Programming Phones 62
- Figure 61 on page 281) 66
- Back Up a Database 71
- Restore a Database 73
- Software Upgrade Options 76
- Upgrading System Software 82
- Applying a Software Patch 86
- Table 4: VxWorks Settings 90
- Programming Overview 96
- Install 6000 MAS Software 97
- Install and Use IMAT 98
- Using IMAT 100
- Software Procedures 101
- Install the Java Plug-In 103
- Upgrades and FRUs 105
- About this Chapter 107
- Upgrade a 3300 ICP 108
- Power Down the Controller 109
- Perform a System Reset 109
- DSP Module 115
- Echo Canceller 122
- Add Controller FRUs 126
- Redundant Hard Drive (MXe) 127
- Figure 14: Seat the APC 130
- APC Hard Drive (CXi) 131
- Redundant Power Supply (MXe) 133
- E2T Processor (MXe) 133
- Replace Controller FRUs 135
- MX Hard Drive 137
- MXe Hard Drive, Single 138
- MXe Hard Drive, Redundant 139
- CX/CXi Hard Drive 141
- System ID Module 143
- RTC Processor (MXe) 148
- Cooling Fan (MXe) 149
- Power Supply Unit (MXe) 149
- Stratum 3 Clock Module 150
- Install ASU II FRUs 151
- Replacing Circuit Cards 153
- Replacing a Power Converter 154
- Replacing a Cooling Fan 156
- Powering Down the DSU Unit 161
- Powering Up the DSU Unit 161
- Installing a BRI Card 162
- Installing a PRI Card 164
- Replacing a DSU FIM 167
- Installing a DSU FIM 168
- Installing an R2 Card 168
- Install SUPERSET HUB FRUs 171
- Migrate an SX-2000 PBX 172
- Troubleshooting 175
- Troubleshooting Tools 178
- (Page 2 of 3) 179
- Using the Phone Debug Option 180
- General Troubleshooting Steps 191
- View Alarms 192
- Troubleshoot Software 193
- (continued) 194
- Backup and Restore 196
- (Page 2 of 2) 197
- Audio File Downloads 198
- Troubleshoot Hardware 199
- (Page 1 of 2) 201
- Embedded BRI 203
- Network Services Units (NSUs) 204
- Analog Services Units (ASUs) 206
- In-Line Power 207
- (Page 2 of 4) 208
- (Page 3 of 4) 209
- (Page 4 of 4) 210
- Power Over Ethernet 211
- Digital Service Units (DSU) 211
- Troubleshoot Digital Trunks 213
- Troubleshoot the Network 214
- CXi-specific Issues 217
- PC Network Connectivity 219
- IP Phone Registration 220
- (Page 1 of 6) 221
- (Page 2 of 6) 222
- (Page 3 of 6) 223
- (Page 4 of 6) 224
- (Page 5 of 6) 225
- (Page 6 of 6) 226
- Phone Connection 227
- (Page 2 of 5) 228
- (Page 3 of 5) 229
- (Page 4 of 5) 230
- (Page 5 of 5) 231
- Phone Audio Quality 232
- (Page 3 of 3) 234
- IP Phone Boot Sequence 235
- IP Console 241
- Maintenance 243
- Checking the System 245
- Maintaining Security 246
- View Logs 247
- Table 36: System Logs 248
- Device Connectivity 254
- IP Phone Analyzer 258
- Disabling Tool Analysis 259
- LSMeasure Tool 260
- Hardware Reference 261
- System Configurations 263
- Controller Hardware Details 263
- Controller Components 264
- Controller Cabinet Numbering 269
- T1/E1 Combo Card 269
- Dual T1/E1 Framer 271
- Quad BRI Framer 271
- Analog Board (MX Controller) 272
- Controller Alarm Port Pinouts 276
- Network Services Units 277
- BRI NSU DIP Switch Settings 282
- BRI NSU 282
- Analog Services Unit 283
- Card Type Latch Color 284
- 16 Port ONS Card White 284
- 4 + 12 Port Combo Green 284
- 5485 IP Paging Unit 288
- Peripheral Cabinet 289
- Fiber Interface Module 291
- E&M Trunk Card 291
- LG/GS Trunk Card 292
- Digital Service Unit 299
- DSU Card Layout 300
- DS1 Formatter 300
- PRI Card 301
- Peripheral Resource Card 302
- IP Phones 303
- Installation Planner 305
- Prompt Value Note 310
- DHCP Configuration Settings 311
- Release 7.0) 318
- Server (Rls 7.0 and later) 320
- IP Phone Settings 322
- Telephone Programming Guide 323
- Typical Network 325
- Configurations 325
- Firewall/Port Forwarding 333
- PPTP Remote Access 333
- Windows 2000 FTP Server 338
- Status LEDs 341
- Controller LEDs 343
- Power Status, Front Panel 345
- RAID Controller 346
- LAN Ethernet Ports 348
- Controller Alarm 350
- Power Supply Unit LEDs 352
- Dual T1/E1 Framer Module 352
- Quad BRI Framer Module 355
- Network Services Unit LEDs 356
- Universal NSU LED States 357
- NSU Card Status 358
- R2 NSU LED States 358
- Analog Services Unit LEDs 361
- ASU II Card LEDs 363
- IP Device LEDs 364
- Peripheral Cabinet LEDs 365
- Digital Services Unit LEDs 366
- DSU R2 Card 369
- Figure 102: R2 Card LEDs 369
- In-Line Power Unit LEDs 371
- FRU Part Numbers 373
- Hardware Part Numbers 375
- Services Units 376
- Part Number Description 376
- Power Units 377
- Consoles 377
- SX-2000 Cabinets and Cards 378
- Software Part Numbers 381
- System Capacity and 383
- Parameters 383
- System Parameters 385
- Encryption Support 386
- Set Compression 386
- Capacity 388
- System Capacity 389
- Numerics 393
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