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Configuring Hunt Groups

This topic describes how to configure hunt groups.

Cisco Public

IP Telephony

Hunt-Group Configuration

In some business environments, such as call centers or sales departments, there may be a group

of agents available to answer calls coming in to a single number. Scenario 1 may randomly

distribute the calls between all agents. Scenario 2 may send calls to the senior agents first, and

send calls to the junior agents only when all senior agents are busy. Both of these scenarios can

be serviced by configuring a hunt group with specific commands to control the hunt actions.

Follow these steps to configure hunt groups:

How to Configure Hunt Groups

Step Action

1. Configure the same destination pattern across multiple dial peers.

2. The destination pattern matches the greatest number of dialed digits.

3. Use the preference command if the destination pattern of the dial peer is the same for several

dial peers.

4. If the preference does not act as the tiebreaker, then the router picks the matching dial peer

randomly.

You must use the dial-peer hunt global configuration command to change the default selection

order of the procedure or to choose different methods for hunting through dial peers. To view

the current setting for dial-peer hunt, use the show dial-peer voice summary command.

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Cisco GRP Manual de usuario Pagina 23