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FCC REQUIRED INFORMATION

Products and Services Offered

TDS TV Basic service offered by TDS Telecommunications Corp. (“TDS”)

is the lowest level of service available, providing 20 or more channels.

It includes local programming and may include franchise-required

channels. Programming varies by community and is subject to change

at any time.

TDS TV Expanded provides additional channels to the Basic. A customer

must receive Basic to be eligible to receive Expanded. Subscription to

Expanded also includes Music channels.

TDS TV Expanded Plus provides additional channels to Expanded. A

customer must receive both Basic and Expanded to be eligible to

receive the Expanded Plus. Subscription to Expanded Plus also includes

Music channels.

High-Deﬁnition (HD) programming is offered with Basic, Expanded, and

Expanded Plus for an additional monthly technology fee and requires a

HD set-top box.

Premium Channel subscriptions, like HBO®, Showtime®, Cinemax®,

and STARZ®, are offered for an additional monthly charge.

In addition to the programming services, TDS TV may also offer (at an

additional monthly charge) the rental of set-top boxes, DVR service,

Video-on-Demand, Pay-per-View service, high-speed Internet service,

and telephone service.

TDS continually reviews programming options and frequently

updates the channel lineup. For the most current information about

programming included in the above tiers, please visit our Web site at

www.tdstv.com.

All TDS TV tiers require a set-top box for each television. The electronic

program guide is included with any TDS TV subscription.

Billing Terms and Conditions

Services are provided at the rates and terms set forth by TDS at

www.tdstv.com and by local tariff, if applicable. All bills are due 30 days

from date of bill. If allowed under applicable tariff, a late charge of

1-1/2% per month, or the highest permissible amount chargeable by

law, whichever is less, may be charged on any unpaid balance owed

to TDS that remains unpaid for 30 days or more after the date of the

bill. For current pricing and availability of TDS TV products and service,

please visit www.tdstv.com or call us at 1-866-448-3788.

Requesting Service

Customers can request TDS TV service by calling 1-866-448-3788 or by

accessing information on our Web site at www.tdstv.com. Upon receipt

of request for service, customers will be advised of installation details

and pricing information.

TDS does not require a downpayment or deposit to get service.

However, deposit payments may be required when possible fraud is

suspected.

TDS bills services in advance. Customers may see more than one line

with charges per service listed. This is true if the new service covers more

than one invoicing period.

Information about reading a TDS bill is available at www.tdstv.com.

Installation

All installations will be scheduled a minimum of 5 business days from

the time of order. This allows processing, network readiness, and

underground line location to be complete. Typical installations at the

home will take 4–6 hours. A person 18 years of age or older must be

present for the installation.

Access

Access to the customer premise is necessary. By ordering service, TDS

has the right to enter your property at the service address to install

service, audit, and repair and/or maintain equipment. By accepting

service, you also grant TDS any easement or rights-of-way needed to

render services to your property. If TDS is unable to gain reasonable

access to your property to initiate or maintain service, TDS reserves

the right to discontinue service. Additionally, if you rent your residence,

your landlord may need to provide permission prior to installing our IPTV

facilities. If customer is not able to gain permission from the owner and/

or controlling party, TDS is not obligated to provide service.

Home Wiring and Equipment

For new and existing single unit installations, the wiring from the

demarcation point, as deﬁned by the Federal Communications

Commission (FCC), shall become a ﬁxture to the realty upon installation.

A Field Service Technician will assess wiring requirements at the time

of installation and inform the customer prior to work being performed.

Additional wiring may be subject to normal labor rates and billed for the

ﬁrst hour, then in 15-minute increments.

TDS provides a deﬁned quantity of set-top boxes to be installed and

wired with the initial installation of TDS TV service. Speciﬁcations about

the installation can be found in promotional disclaimers and at

www.tdstv.com. Customers may order additional set-top boxes for

an additional monthly rental fee. If a customer requires additional

TV locations or adds set-top boxes after the initial installation, normal

labor rates will apply and be billed for the ﬁrst hour, then in 15-minute

increments.

The set-top box or boxes and residential gateway are provided to the

customer for use in connection with the receipt of the TDS TV service,

and remain the property of TDS. Upon any termination of the service,

customer agrees to return all set-top boxes (including remotes and any

other related equipment provided) and residential gateway in good

working condition to TDS, or the customer will be responsible for the full

cost of the equipment. The customer is responsible for any damage to

set-top boxes or other equipment provided by TDS.

Rental and Leased Properties

If you do not own your premises or your unit is part of a multi-tenant

environment (e.g., apartment building, condominium, private

subdivision), you warrant that you have obtained permission from

any necessary party, including but not limited to the owner, landlord,

or building manager, to allow TDS and its subcontractors reasonable

access to install, maintain, and repair the Service and to make any

alterations TDS deems appropriate for the work to be performed.

You acknowledge that TDS may use existing wiring, including altering

the wiring and removing accessories, located within your unit (“Inside

Wiring”). You warrant that you own or control the Inside Wiring, and

give TDS permission to use, alter, and remove equipment from, such

wiring. Without limiting any other provisions of this document, you agree

to indemnify TDS from and against all claims by an owner, landlord,

building manager, or other party in connection with installation,

maintenance, repair, or provision of the Services.

Reporting a Problem

If the customer has a technical problem related to the TDS TV network,

no charges for the trouble call will apply. In all other cases, and where

the problem is a result of unauthorized tampering with equipment owned

by TDS, a trouble call charge may be assessed. To report a problem with

your TDS TV service, please call 1-866-448-3788. For non-urgent TDS TV

problems, visit www.tdstv.com.

Using TDS TV

Information on how to use TDS TV services can be found in the TDS TV

User Guide, which is provided at the time of the installation. For the most

current User Guide, please visit www.tdstv.com.

TDS TV Programming

A channel lineup for your community is included in the installation kit. For

the most current channel lineup, please visit www.tdstv.com.

Problem and Complaint Procedure

The TDS help desk is available to assist with any problems 24 hours a

day, 7 days a week. Local Field Service Technicians are available to

address service-related issues requiring a home visit Monday through

Friday during normal business hours. To report a problem, please call

1-866-448-3788 to determine if your problem can be resolved over the

phone or if it requires a home visit.

TDS follows the Customer Service guidelines set forth by the FCC. TDS

makes all attempts to resolve issues using our local personnel. If, after

working with local personnel, a customer has an unresolved complaint

with service or equipment, write a brief explanation of the complaint

and actions taken and mail it to our corporate ofﬁce:

TDS

ATTN: TDS TV Product Support

525 Junction Rd.

Madison, WI 53717

Or email it to [email protected].

The local franchise authority is also available to help resolve complaints

and ensure compliance with laws and regulations. Please consult the

local franchise authority listed in the TDS TV section on the monthly

bill statement.

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