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Appendix 2 – Troubleshooting

Movi sign in messaging

If there are problems signing in to Movi, a status message will be displayed, for example:

Possible messages include:

 Check and correct these items either at the Movi login, or on the Cisco VCS.

- Mis-typed domain names are a common cause of this problem (see VCS Configuration >

Protocols > SIP > Domains). The Movi SIP domain must match a SIP domain on the Cisco VCS

that is provisioning the Movi and that Movi will register to.

 Check that Cisco VCS allow / deny lists are not preventing the registration.

 Check the number of registered users – Cisco VCS Expressway Starter Pack supports a

maximum of 50 simultaneous registrations.

 Make sure that Movi is trying to connect to the correct IP address for the Cisco VCS Expressway

Starter Pack.

Cisco VCS Deployment Guide: Cisco VCS Expressway Starter Pack (X5.1) Page 19 of 28

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