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AT&TSynapseSetupGuide
4. ChargeupyouraccountbyclickingtheCHARGEUPbuttononthetoprightofthescreen.nexVortex
isaprepayserviceandonceapositivebalanceisonyouraccountitwillbeplacedinthe‘Active’
stateandyoucanmakeandreceivecalls.
Troubleshooting
Note:Forcustomerservice,repair,replacement,orwarrantyserviceforSynapseproducts,visit
www.telephones.att.com/smborcall1(888)9162007.InCanadadial1(888)8832474.
DeviceLog
Ifyouhavetroublewithyoursystemandyourequirecustomerservice,theymayneedthedevicelogfor
troubleshootingpurposes.YoucangenerateadevicelogontheDeviceLogpage.
Youcanalsoconfigureadevicelogpriortogeneratingthelog.YourSynapseProductSupportspecialist
maywanttoseespecifici
nformationinthedevicelog.Ifso,youmustconfigurethedevicelogusinga
configurationfilethatyourSynapsesupportpersonprovides.
ToconfiguretheDeviceLog:
1. Inthenavigationmenuatleft,clickDeviceManagement,thenDeviceLog.
2. IntheDeviceLoglist,selectthedesire
ddevice.
3. UnderConfigureDeviceLog,clickBrowse...andselecttheDeviceLogConfigurationfile.
4. ClickConfigureDeviceLog.Afterconfigurationiscomplete,youcanproceedwithgeneratingthe
DeviceLog,asdescribedbelow.
TogeneratetheDeviceLog:
1. Inthenavigationmenuatleft,clickDeviceManagement,thenDeviceLog.TheDeviceLogpage
appears.
12
510SPRINGSTREET|HERNDONVA20170|+1855.639.8888
ConfidentialnexVortex,Inc.
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