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Cisco H.323 Signaling Interface User Guide
OL-2156-04 Rev. A1
Chapter 5 Troubleshooting Cisco HSI Alarms
Acknowledging and Clearing Alarms
Acknowledging and Clearing Alarms
To acknowledge that an alarm is recognized but not cleared, use the ack-alm MML command. See
Appendix A, “MML User Interface and Command Reference,” for more information.
To clear an alarm, use the clr-alm MML command. See Appendix A, “MML User Interface and
Command Reference,” for more information.
Table 5-3 Elements of Continuous Mode Messages
Element Description
systemId The name of your device and its identifier.
YYYY-MM-DD The year, month, and day that the alarm or information event occurred.
hh-mm-ss-ms The hour, minute, second, and millisecond that the alarm or information event
occurred.
severity The severity level of the alarm or information event. Severity is represented by a
two-character indicator with the following meanings:
• *C—Critical alarm. A critical alarm indicates that a serious problem exists
in the network. It causes a restart or reboot of the Cisco HSI. Clear critical
alarms immediately.
• **—Major alarm. A major alarm indicates the existence of a problem that
disrupts service. Clear major alarms immediately. Major alarms differ from
critical alarms in that they do not initiate automatic recovery processes.
• *^—Minor alarm. A minor alarm indicates the presence of a problem that
does not disrupt service. Note and clear minor alarms as soon as possible.
• A^—Informational event. An informational event indicates the presence of
an atypical network condition, such as a timer expiration, a value that has
exceeded preset thresholds, or unexpected response from an end point to a
signaling messages sent by the Cisco HSI.
• — (Empty spaces in two leftmost columns). The alarm or event has been
cleared. “STATE=CLEARED” is displayed.
almCat Alarm category. A text string that indicates whether the message is an alarm or
an informational event and the MML alarm or event message. See Table 5-4 for
a list of alarm categories.
Note Despite its name, the alarm category field is used for both alarms and
informational events.
Acknowledgement Indicates whether the alarm has been acknowledged.
- User Guide 1
- CONTENTS 3
- 4 Managing the Cisco HSI 4-1 5
- Contents 10
- OL-2156-04 Rev. A1 10
- Document Objectives 11
- Audience 11
- Document Organization 12
- Document Conventions 13
- Related Documentation 14
- Obtaining Documentation 15
- Ordering Documentation 16
- Documentation Feedback 16
- Cisco.com 16
- Technical Assistance Center 17
- Cisco TAC Escalation Center 18
- Introduction 19
- Cisco HSI Overview 19
- Cisco HSI System Description 20
- OAM Subsystem 21
- Call Control Subsystem 21
- Operational Environment 23
- Cisco HSI Recovery 23
- Cisco HSI System Limitations 23
- Installing the Cisco HSI 26
- 31
- Starting the Cisco HSI 34
- Stopping the Cisco HSI 34
- Configuring the Cisco HSI 34
- Upgrading the Cisco HSI 34
- Removing the Cisco HSI 35
- Provisioning the Cisco HSI 37
- MML Configuration Commands 38
- System Configuration Data 39
- Cisco HSI Configuration 40
- Dynamic System Data 41
- H.323 Stack Configuration 44
- MML Provisionable Data 45
- RAS Parameters 46
- Table 3-8 RAS Parameters 47
- H.245 Parameters 49
- Table 3-12 H.245 Modes 51
- Asymmetric Codec Treatment 52
- Empty Capability Set 52
- H.323 Hairpin 52
- T.38 Fax 53
- Managing the Cisco HSI 55
- Starting Call Processing 56
- Measurements 56
- Call-Related Measurements 57
- Table 4-2 Q.931 Counter Group 58
- Table 4-3 H.245 Counter Group 59
- Overload 60
- Overload Level 1 61
- Overload Level 2 61
- Overload Level 3 61
- Setting Overload Data 61
- Retrieving Overload Data 62
- Rotating Log Files 62
- Log Messages 63
- Logging Levels 64
- RADVision Logging 65
- Setting Gapping 65
- Retrieving Call Gapping Data 66
- Alarms Overview 67
- SNMP Trap Types 68
- Retrieving Alarm Messages 69
- Alarms List 71
- Troubleshooting 72
- EISUP_PATH_FAILURE 73
- GATEKEEPER_INTERFACE_FAILURE 74
- GENERAL_PROCESS_FAILURE 74
- IP_LINK_FAILURE 74
- LOW_DISK_SPACE 75
- OVERLOAD_LEVEL3 75
- VSC_FAILURE 76
- OVERLOAD_LEVEL2 77
- CONFIG_CHANGE 77
- GAPPED_CALL_NORMAL 79
- GAPPED_CALL_PRIORITY 79
- OVERLOAD_LEVEL1 80
- PROVISIONING_SESSION_TIMEOUT 81
- STOP_CALL_PROCESSING 81
- Detailed Logging 82
- MML Commands 84
- Starting an MML Session 85
- Batch Files 85
- Creating a Batch File 86
- Starting a Batch File 86
- MML Responses 87
- MML Help 88
- Quitting an MML Session 88
- MML Command Reference 88
- • All active MML sessions 110
- • CPU load 111
- • Disk space 111
- • Number of calls in setup 111
- Skeleton Configuration File 121
- APPENDIX 139
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