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Release Notes for Cisco VPN 3002 Hardware Client Release 3.1
78-13771-01
Obtaining Technical Assistance
In each of the above cases, use the Cisco TAC website to quickly find answers to
your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources,
Cisco.com registered users can open a case online by using the TAC Case Open
tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by
telephone and immediately open a case. To obtain a directory of toll-free numbers
for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
• P1—Your production network is down, causing a critical impact to business
operations if service is not restored quickly. No workaround is available.
• P2—Your production network is severely degraded, affecting significant
aspects of your business operations. No workaround is available.
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Cisco Systems Networking Academy, the Cisco Systems Networking Academy logo, Fast Step, Follow Me
Browsing, FormShare, FrameShare, GigaStack, IGX, Internet Quotient, IP/VC, iQ Breakthrough, iQ Expertise, iQ
FastTrack, the iQ Logo, iQ Net Readiness Scorecard, MGX, the Networkers logo, Packet, RateMUX, ScriptBuilder,
ScriptShare, SlideCast, SMARTnet, TransPath, Unity, Voice LAN, Wavelength Router, and WebViewer are
trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Discover All That’s Possible,
and Empowering the Internet Generation, are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX,
Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the
Cisco IOS logo, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Enterprise/Solver, EtherChannel,
EtherSwitch, FastHub, FastSwitch, IOS, IP/TV, LightStream, MICA, Network Registrar, PIX, Post-Routing,
Pre-Routing, Registrar, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of
Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of
the word partner does not imply a partnership relationship between Cisco and any other company. (0106R)
Copyright © 2001, Cisco Systems, Inc.
All rights reserved.
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