
Westcon Group TECHNICAL SERVICES
PRESALES
• Conference call support for discussions with the reseller/end user about product or
design with certified network engineers with many years of industry experience.
POSTSALES
• Staging services to insure against DOA equipment & to provide proper code upgrades and
installation of modules.
• 4 hour and up time blocks of technical support to resellers during configuration and installation of
equipment.
• Installation and configuration services for locations outside of the resellers area of business
operations or for equipment beyond their in house technical abilities.
• Installation services for large rollouts that involve geographically dispersed sites that need turn up
over a short period of time.
• UC500 configuration assistance service
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