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Product Guide
Cisco Products
Cisco Unified Communications
Product Positioning
Cisco Unified Communications provides basic and advanced voice services
for the small business at a small business price
Cisco Unified Communications provides the option for redundancy with most
solutions that range from survivability to full redundancy providing constant
phone service without interruption
Some of the advantages of Unified Communications for the Small Business
reside in the enterprise features available and other options:
• Data Application integration: CRM, ERP for example
• Contact Center capabilities including help desk functionality
• Presence integration: enabling the ability to see the status of other within
the business
• Voicemail, Integrated Messaging and Unified Messaging options
• Video Integration
• Voice, Video and Data Collaboration within the business and also with
external customers
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