Cisco Explorer 8300 Guía de usuario descargar pdf (Pagina 27)

FREQUENTLY SKED QUESTIONS

Q 1. I forgot my Parental Control PIN, and it’s blocking access to certain channels. What should I do?

A 1. You need to call Customer Technical Support to reset your PIN. Warning: only the principal account holder is

authorized to make this request.

Q 2. I want to order an Indigo or Viewer’s Choice film, but a telephone number and error code 159 are displayed

onscreen. What should I do?

A 2. You may still order the film. Press GUIDE, select the channel broadcasting the film, press INFO, and dial the tele-

phone number that appears at the bottom of the synopsis. To keep this situation from recurring, contact Customer

Technical Support.

Q 3. I want to order an Indigo or Viewer’s Choice film, but a telephone number and error code 166 are displayed

onscreen. What should I do?

A 3. You should immediately dial the telephone number displayed onscreen to speak to Customer Service.

Q 4. On a number of channels, the image freezes, becomes dark, or breaks up into little squares. What should I do?

A 4. Unplug the unit from the wall outlet, then plug it back in again. Wait until the time is displayed on the front panel,

then turn on the unit and tune to a channel. If the problem persists, contact Customer Technical Support.

Q 5. The digital terminal’s front display panel is displaying a code other than the time and channel.

A 5. Unplug the unit from the wall outlet, then plug it back in again. If the problem persists, contact Customer Technical

Support.

Q 6. Can I reset the time on the terminal front display panel?

A 6. No. The time displayed is regulated by the terminal’s internal clock (it is changed automatically between Eastern

Daylight Time and Eastern Standard Time twice a year). Depending on the screen language chosen, however, you can

choose to have the time displayed on a 12-hour (English, Spanish) or a 24-hour (French) clock. To change the time

display, press SETTINGS twice and select Language: Screen.

Q 7. When I press INFO or change channels, the program titles are displayed along the bottom of the screen, but when I

press INFO a second time to view program details, the description does not appear. What should I do?

A 7. You need to reload the Interactive Program Guide: press GUIDE to access the Interactive Program Guide, then press

INFO. A few seconds later, the Interactive Program Guide descriptions will be reloaded. If the problem persists, contact

Customer Technical Support.

Q 8. I notice that my terminal responds more slowly when I change channels or view the Interactive Program Guide.

A 8. Unplug the unit from the wall outlet, then plug it back in again. Wait until the time is displayed on the front panel,

then turn on the unit. Contact Customer Technical Support if the problem recurs frequently.

Q 9. There’s no sound coming from the unit. What should I do?

A 9. Make sure the MUTE key has not been activated on either the TV set or terminal. Make sure the Audio: Digital Out

is not displaying Dolby Digital; if it is, select Other. If the problem persists, contact Customer Technical Support.

Q 10. I’m getting the wrong audio for the program I’m watching. What should I do?

A 10. Make sure the TV set’s SAP (Second Audio Program) setting has not been activated. Make sure your terminal’s SAP

setting is set to the right language.

Q 11. In analog mode, I was able to access the image from my apartment building’s surveillance camera through my TV.

Can I still do this?

A 11.

Yes. In digital mode, you need only tune to channel 950 to view the image from your building's camera (if this service is

available).

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Cisco Explorer 8300 Guía de usuario Pagina 27