Cisco SCE 2000 4/8xFE Manual de usuario descargar pdf (Pagina 27)

Obtaining Technical Assistance

Release Notes for Cisco Service Control Operating System (SCOS) 2.5.10

OL-7085-08

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and

partners can obtain documentation., troubleshooting tips, and sample configurations from

online tools. For Cisco.com registered users, additional troubleshooting tools are available

from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides

immediate, open access to Cisco information and resources at anytime, from anywhere in the

world. This highly integrated Internet application is a powerful, easy-to-use tool for doing

business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners

streamline business processes and improve productivity. Through Cisco.com, you can find

information about Cisco and our networking solutions, services, and programs. In addition, you

can resolve technical issues with online technical support, download and test software

packages, and order Cisco learning materials and merchandise. Valuable online skill

assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized

information and services. Registered users can order products, check on the status of an order,

access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a

Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the

TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

• P3—Your network is degraded. Network functionality is noticeably impaired, but most

business operations continue.

• P4—You need information or assistance on Cisco product capabilities, product installation,

or basic product configuration.

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Cisco SCE 2000 4/8xFE Manual de usuario Pagina 27