Cisco SCE 2000 4/8xFE Manual de usuario descargar pdf (Pagina 28)

Obtaining Technical Assistance

Release Notes for Cisco Service Control Operating System (SCOS) 2.5.10

OL-7085-08

In each of the above cases, use the Cisco TAC website to quickly find answers to your

questions.

To register for Cisco.com (on page 27), go to the following website:

http://tools.cisco.com/RPF/register/register.do

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com

registered users can open a case online by using the TAC Case Open tool at the following

website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone

and immediately open a case. To obtain a directory of toll-free numbers for your country, go to

the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

• P1—Your production network is down, causing a critical impact to business operations if

service is not restored quickly. No workaround is available.

• P2—Your production network is severely degraded, affecting significant aspects of your

business operations. No workaround is available.

CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.;

Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access

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Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering

the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack,

HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys,

MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing,

ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your

Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and

certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word

partner does not imply a partnership relationship between Cisco and any other company. (0502R)

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Cisco SCE 2000 4/8xFE Manual de usuario Pagina 28