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Other references
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VPN 3002 Hardware Client User Guide
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
P3—Your network performance is degraded. Network functionality is noticeably impaired, but most
business operations continue.
P4—You need information or assistance on Cisco product capabilities, product installation, or basic
product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users
can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following
website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
P1—Your production network is down, causing a critical impact to business operations if service is
not restored quickly. No workaround is available.
P2—Your production network is severely degraded, affecting significant aspects of your business
operations. No workaround is available.
Other references
Other useful books and articles include:
Frequently Asked Questions about Microsoft VPN Security. Microsoft Corporation: 1998.
(Available from Microsoft web site,
www.microsoft.com.)
Kosiur, Dave. Building and Managing Virtual Private Networks. Wiley: 1998.
Sheldon, Tom. Encyclopedia of Networking. Osborne/McGraw-Hill: 1998.
Stallings, William. Data and Computer Communications, 5th ed. Prentice-Hall: 1997.
www.ietf.org for Internet Engineering Task Force (IETF) Working Group drafts on IP Security
Protocol (IPSec).
www.whatis.com, a Web reference site with definitions for computer, networking, and data
communication terms.
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