
A Errors and troubleshooting
A-6
VPN 3002 Hardware Client Getting Started
Invalid Login or Session Timeout
The Manager displays the Invalid Login or Session Timeout screen
Problem Possible cause Solution
You entered an invalid
administrator login
name/password
combination.
• Typing error.
• Invalid (unrecognized) login name or
password.
Re-enter the login
name and password,
and click
Login. Use a
valid login name and
password. Verify your
typing before clicking
Login.
The Manager session
has been idle longer
than the configured
timeout interval.
• No activity for (interval) seconds. The
Manager resets the inactivity timer only when
you click an action button (
Apply, Add, Cancel,
etc.) or a link on a screen—that is, when you
invoke a different screen. Entering values or
setting parameters on a given screen does not
reset the timer.
• Default timeout interval is 600 seconds (10
minutes).
• Timeout interval set too low for normal use.
On the
Administration |
Access Rights | Access
Settings
screen, change
the
Session Timeout
interval to a larger
value and click
Apply.
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