
108 DGVox 8 Management Console Configuration Guide
Chapter 1 - Management Console
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The system displays the message box.
FIG UR E 102: CIS C O CTIOS SET TIN GS - ME SS AGE B OX
Click OK.
Managing IVR Settings
The Interactive Voice Response (IVR) settings are used allows the customers to
interact with your database through telephonic keyboard operations. IVR systems
deployed in the network are sized to handle large call volumes. IVR settings support
you to improve the customer service and lower its costs, due to the fact that callers'
queries can be resolved without the need for queuing.
Modifying the IVR Settings
This option is used for configuring the general features of the IVR Settings to the
desired channels.
To modify the IVR settings
On the Management Console window, double-click IVR Settings.
The IVR Settings window is displayed.
FIG UR E 103: IVR SE TT IN GS
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