Managing Alert Server Settings ................................................................................................................... 92
Modifying Alert Server Settings ................................................................................................ 92
Modifying Email-SMS Settings ..................................................................................................................... 94
Modifying FTP Client Settings ..................................................................................................................... 95
Modifying EMC Centera Settings ................................................................................................................. 97
Managing Nortel BCM Settings for Passive Recording ................................................................................... 98
Modifying Nortel BCM Settings for Passive Recording – General Settings .................................... 98
Modifying Nortel BCM Settings for Passive Recording – Channel Settings .................................. 100
Managing Avaya TSAPI Settings for Passive Recording ............................................................................... 102
Modifying TSAPI Settings for Passive Recording – General Settings .......................................... 102
Modifying AVAYA TSAPI Settings for Passive Recording – Channel Settings .............................. 103
Channel Monitor for Analog Recorder ........................................................................................................ 105
Viewing Channel Monitoring for Analog Recorder .................................................................... 105
Chat Server Settings ................................................................................................................................ 105
Modifying Chat Server Settings .............................................................................................. 106
Cisco CTIOS Settings ............................................................................................................................... 107
Managing IVR Settings ............................................................................................................................. 108
Modifying the IVR Settings .................................................................................................... 108
Managing Customer Data Upload .............................................................................................................. 109
Modifying the Customer Data Upload ..................................................................................... 109
Managing VoxCaptvs Settings ................................................................................................................... 111
Modifying the VoxCaptvs Settings .......................................................................................... 111
Managing Zone & Branch Settings ............................................................................................................ 116
Modifying the Zone & Branch Settings .................................................................................... 116
Managing VoxCaptvs Interface Settings ..................................................................................................... 118
Modifying the VoxCaptvs Interface Settings ............................................................................ 118
Managing Siemens Settings ...................................................................................................................... 121
Modifying the Siemens Settings ............................................................................................. 121
Managing PanasonicTAPI Settings ............................................................................................................ 123
Modifying the PanasonicTAPI Settings .................................................................................... 123
Managing Backup & Restore Settings ........................................................................................................ 125
Configuring Auto Backup Settings .......................................................................................... 125
Configuring Instant Backup Settings ....................................................................................... 126
Configuring Restore Settings .................................................................................................. 128
Configuring Database Backup ................................................................................................ 129
Managing Agent Login Server Settings ...................................................................................................... 131
Configuring Agent Login Server Settings ................................................................................. 131
Managing Redundancy Monitor Settings .................................................................................................... 135
Configuring Redundancy Monitor Settings ............................................................................... 135
Managing AudioMask Server Settings ........................................................................................................ 136
Configuring Redundancy Monitor Settings ............................................................................... 136
Index ....................................................................................................................... 138
Trademarks and Copyrights..................................................................................... 139
Comentarios a estos manuales