Cisco Digital Video Recorder in Stand-Alone Mode Manual de usuario descargar pdf (Pagina 59)

59 DGVox 8 Management Console Configuration Guide

Chapter 1 - Management Console

Confidential and Proprietary Information of Vox Spectrum. Ltd.

Field

Description

Length

Type the character length of the caller ID that you want

to capture.

Extension Extraction

Select the check box to enable extension extraction.

For Cisco phones, if the extension string contains trunk

info concatenated, then extension extraction should be

enabled for taking the exact extension.

Hold Information

Select the check box to record hold details. Currently, this

option is used only for CISCO VoIP.

Call Hungby Detection

Select the check box to enable call hung by detection.

This option allows you to record who (agent or customer)

ended the call.

Call Marking

Select the check box to enable call marking. This option

allows you to identify the call with a particular DTMF

code.

Enter the appropriate information in the Extension Details and End Point Details

sections, and click Save.

Enter the appropriate information in the Agent ID Capture Rule and More…

sections, and click Apply.

The system displays a pop-up window.

FIG UR E 48: VOIP EX TEN SI ON SE TT IN GS - UPD ATE MES SAGE BOX

Click OK.

Modifying the VOIP Recorder Phone Settings

The phone model for VOIP is defined by default and can be changed from the Phone

Settings page.

 To modify phone settings

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Cisco Digital Video Recorder in Stand-Alone Mode Manual de usuario Pagina 59