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139 DGVox 8 Management Console Configuration Guide
Chapter A - Trademarks and Copyrights
Confidential and Proprietary Information of Vox Spectrum. Ltd.
Screen Capture in Agent PC, 84
Server Settings, 14, 15, 17, 50, 52, 53, 72, 74,
75, 83, 84, 92, 93, 106, 107, 131, 136
Silence, 36, 40, 77, 113
SMS Capture, 87, 88, 89, 90
Starting or Stopping, 13
U
USB, 112, 114
V
Voice Logger, v
VOIP, 26, 27, 43, 54, 55, 57, 59, 60, 62, 63
VOIP Recorder Settings, 54
Vox
silence, ii, 139
Trademarks and Copyrights
The content of this document are protected by copyright law and international treaties. Any
reproduction or distribution of this document or any portion of it in any form by any means,
without the prior written consent of Vox Spectrum. Ltd is prohibited. Additionally, the
contents of this document are protected by contractual confidentiality obligations.
All company, brand and product names are trade or service marks, or registered trade or
service marks, of Vox Spectrum. Ltd. or of their respective owners.
THIS DOCUMENT IS PROVIDED “AS IS”, AND ALL EXPRESS, IMPLIED, OR STATUTORY
WARRANTIES, REPRESENTATIONS OR CONDITIONS ARE DISCLAIMED, INCLUDING WITHOUT
LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, TITLE OR NON-INFRINGEMENT. VOX SPECTRUM. LTD AND ITS LICENSORS SHALL
NOT BE LIABLE FOR DAMAGES RESULTING FROM THE USE OF OR RELIANCE ON THE
INFORMATION CONTAINED HEREIN.
Vox Spectrum. Ltd or its licensors may have current or pending intellectual property rights or
applications covering the subject matter of this document. Except as expressly provided in
any written license from Vox Spectrum. Ltd and its licensee, the user of this document shall
not acquire any license to the subject matter herein.
The contents of this document and all policies of Vox Spectrum. Ltd, including without
limitation policies related to support or training are subject to change without notice.
Copyright © 2011 Vox Spectrum. Ltd. All Rights Reserved.
End of Document
- DGVox 8 1
- Management 1
- Console 1
- Configuration 1
- Contents 3
- About this Guide 5
- How to get in Touch 6
- Management Console 7
- Changing the Password 9
- To change the password 9
- Resetting the Password 10
- To reset the password 10
- Modifying Database Settings 11
- Click Apply 12
- Managing General Settings 14
- Scheduled File Transfer 15
- Enabling Encryption 17
- To enable encryption 17
- Modifying the Data Settings 18
- To modify data settings 18
- To modify filter settings 19
- Priority Settings 20
- Apply 23
- To modify phone settings 34
- Phone Model 35
- Channel Settings 48
- Configuring General Settings 50
- Configuring DN Settings 52
- Configuring Channel Settings 53
- Managing Cisco CTI Settings 63
- Managing Avaya CTI Settings 68
- Managing Nortel IP MLS CTI 72
- Channel No 76
- Modifying the DGVox License 78
- Managing the Screen Capture 83
- Managing SMS Capture 87
- Click OK 93
- Modifying Email-SMS Settings 94
- Access Profile Path 97
- Recording – Channel Settings 100
- Passive Recording 102
- E SS AGE BOX 104
- Channel Monitor for Analog 105
- Recorder 105
- Chat Server Settings 105
- Description 106
- Cisco CTIOS Settings 107
- Managing IVR Settings 108
- TAB LE 48: IVR SE TTINGS 109
- AB LE 49: IVR SE TTINGS 110
- Managing VoxCaptvs Settings 111
- To configure Settings 112
- TAB LE 51: IVR SE TTINGS 116
- AB LE 52: IVR SE TTINGS 117
- Managing VoxCaptvs Interface 118
- Settings 118
- HH:MM:SS 120
- Managing Siemens Settings 121
- Click Backup 127
- Configuring Restore Settings 128
- To configure Restore 128
- Configuring Database Backup 129
- Managing Agent Login Server 131
- To add/update Agent List 132
- To delete an Agent 133
- Managing Redundancy Monitor 135
- Managing AudioMask Server 136
- Trademarks and Copyrights 139
- Vox Spectrum Ltd 140
- 101 Aspect Tower 140
- Business Bay 140
- Dubai, UAE 140
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