
58 DGVox 8 Management Console Configuration Guide
Chapter 1 - Management Console
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TAB LE 24: VOI P- EX TE NS ION SETT INGS
Select the mode from the drop-down list. There are three
modes to identify the VoIP end points:
IP ADDRESS
MAC
EXTENSION
If the selected mode is IP ADDRESS, then each VoIP
end point is identified by its corresponding IP address.
If the selected mode is MAC, then each VoIP end point is
identified by its corresponding MAC address.
If the selected mode is EXTENSION, then each VoIP
end point is identified by its corresponding extension
number. This is usually selected for CISCO IP.
Select the check box to capture the extension.
Select the check box to capture the agent ID.
Select the channel ID from the drop-down list.
Type the MAC address.
This field is enabled only after selecting the channel ID.
Type the IP address.
This field is enabled only after selecting the channel ID.
Type the MAC/IP/Extension for the VoIP Phones.
Select the rule from the drop-down list.
The options are: RULE 1, and RULE 2.
Type the login string. Some VoIP phones have agent
login facility. The login string should be entered in this
field for capturing the agent login ID.
This option is applicable only when agents can
login/logout through IP phones using DTMF.
Type the logout string. The logout string should be
entered for capturing the agent login ID.
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