
CHAPTER
8-1
Cisco IP Telephony Network Design Guide
78-11103-03
8
Quality of Service
This chapter addresses the Quality of Service (QoS) requirements for
implementations of IP telephone solutions over an enterprise network. By
applying the prerequisite tools, you can achieve excellent quality voice, video,
and data transmissions over an IP infrastructure, irrespective of media and even at
low data rates.
For more detailed information on designing Quality of Service
networks for AVVID deployments, please see
the Cisco AVVID QoS Design
Guide at
http://www.cisco.com/univercd/cc/td/doc/product/voice/ip_tele/index.htm
This chapter includes the following major sections:
• Campus QoS Model, page 8-1
• WAN QoS Model, page 8-4
Campus QoS Model
Until recently, conventional wisdom stated that Quality of Service would never be
an issue in the enterprise campus due to the bursty nature of data traffic and the
capability to withstand buffer overflow and packet loss. When applications such
as voice and video, which are sensitive to loss and delay, began to traverse the data
network, network designers gradually came to understand that buffers and not
bandwidth are the issue in the campus. Buffers can fill instantaneously. When this
occurs, packets can be dropped when attempting to enter the interface buffer. For
applications like voice, which are extremely drop intolerant, this results in voice
quality degradation. QoS tools are required to manage these buffers to minimize
loss, delay, and delay variation.
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