
Chapter 2 Campus Infrastructure Considerations
Quality of Service
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Cisco IP Telephony Network Design Guide
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Quality of Service
In a converged environment, all types of traffic travel over a single transport
infrastructure. Yet all traffic types are not the same. Data is bursty, loss intolerant,
and not latency sensitive. Voice, on the other hand, is nonbursty and has some
tolerance to loss but is latency sensitive. The challenge is in providing the
required level of service for each of these traffic types.
Running both voice and data on a common network requires the proper quality of
service (QoS) tools to ensure that the delay and loss parameters of voice traffic
are satisfied. These tools are available as features in IP phones, switches, and
routers.
See Chapter 8, “Quality of Service,” for information on WAN QoS.
Traffic Classification Types
The goal of protecting voice traffic from being run over by data traffic is
accomplished by classifying voice traffic as high priority and then allowing it to
travel in the network before low priority traffic. Classification can be done at
Layer 2 or at Layer 3 as follows:
• At Layer 2 using the three bits in the 802.1p field (referred to as class of
service, or CoS), which is part of the 802.1Q tag.
• At Layer 3 using the three bits of the differentiated services code point
(DSCP) field in the type of service (ToS) byte of the IP header.
Classification is the first step toward achieving quality of service. Ideally, this step
should be done as close to the source as possible, usually at the access layer of the
network.
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